Terms of Service

These Terms of Service ("Terms") are a contract between you and Postango LLC ("Postango," "we," "us") governing your use of our website and services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

The Service

Postango turns the clips and photos you upload into edited, captioned social videos and can schedule and publish them to the social accounts you connect. New accounts start on the free trial (2 videos in total) and in practice mode: nothing is posted to your social media accounts, and videos, voiceovers and scheduling all work as normal. A post whose time comes while practice mode is on is marked as a practice post and is never sent. Posting to your real accounts needs an active paid plan, and you turn it on yourself by pressing Go live; paying does not do it for you. Posts still scheduled when you go live go out at their time.

Your account

• You must be at least 18 and able to form a binding contract.
• You use the Service on behalf of a business (including as a sole proprietor), not as a consumer, and you have authority to bind that business to these Terms.
• You're responsible for your account, your login credentials, and everything done under your account.
• Provide accurate information and keep it current.

Your content and rights

You keep ownership of the clips, photos, audio, and other materials you upload ("Your Content"). You grant us a limited license to host, process, edit, adapt, and — at your direction — publish Your Content solely to provide the Service.

As between you and us, you own the videos, captions, voiceovers and other output the Service makes from Your Content, to the extent output can be owned; similar output may be made for others.

You represent and warrant that:

• You own or have all rights and permissions needed for Your Content, including any music, footage, logos, people, or trademarks in it.
• Any music you add is one you own or are licensed to use commercially — the rights confirmation you check when uploading music applies here.
• You have the authority to connect each social account you link and to publish to it.
• Your Content and its publication don't violate any law or third-party rights.
• You have the consent of everyone who appears or can be heard in Your Content, wherever the law requires it, before you upload it. That includes the consent some US states, such as Illinois, require before a face is scanned. We find where faces are only to frame a shot, never to identify anyone; our Privacy Policy says how.
• Wherever the law requires it, you tell the people in Your Content that Postango processes it to make your videos, and how to reach us. In New Zealand, for example, the Privacy Act 2020 requires this (information privacy principle 3A).

How we use Your Content — and what we will never do with it

The license above is limited to running the Service for you. To be explicit about the limits, we commit that:

• We do not use Your Content to train AI models, ours or anyone else's.
• We use our AI providers only on terms or account settings under which they do not train on Your Content, and we will not move Your Content to a provider, tier or setting that permits it. The providers we currently use are named in our Privacy Policy.
• We do not sell Your Content or share it for advertising, and we do not use it to create datasets, benchmarks, or promotional material without asking you first. We keep the text instructions our system writes for each video, and whether you kept the result, to improve our editing. We do not use them to train AI models.
• We do not watch your videos or look at your photos. To fix problems, we may read the instructions our system writes for each video and sends to our AI providers, and the AI's answers. These can include a transcript of what is said and a written description of what the footage shows. We look at the videos or photos themselves only if you ask us to (for example, for support), to investigate a credible report of unlawful content or a security incident, or where the law requires it. We only look at a video to improve Postango when you tick “Share this video with our team to help improve Postango.” when you approve it. You can untick it any time on the video. Saying no changes nothing.

These commitments survive any change to our AI providers. If we ever needed to change them, we would tell you before it applied to Your Content, and you could delete your account first.

Feedback and reviews

If you send us ideas, suggestions or other feedback about the Service, we may use it to improve Postango without owing you anything for it. Feedback is not Your Content: this does not let us use your clips, photos or videos.

If you give us a review or testimonial and agree that we may share it, you allow us to publish it, with the name and business name you agreed to, on our website, in the app and in our marketing, and to shorten it for space without changing its meaning. You can ask us to stop at any time, and we will remove it from the places we control within a reasonable time; we cannot recall copies already shared. We never publish a review you did not agree to share, never edit one to change its meaning, and never offer anything in exchange for a positive review. Reviews you leave on the App Store or Google Play are governed by those stores' terms.

Acceptable use

You agree not to use the Service to create or publish content that is unlawful, infringing, deceptive, harassing, hateful, or that violates anyone's rights, and not to post to accounts you don't control. You won't misuse, disrupt, reverse-engineer, or attempt to gain unauthorized access to the Service.

Social platforms

The Service publishes through third-party platforms and a posting aggregator. Your use of each platform is also governed by that platform's own terms, and platforms may change their rules, rate limits, or availability, or may remove content or accounts. We aren't responsible for platform decisions, outages, or changes, and can't guarantee that any given post will be delivered or remain live.

If you connect YouTube, you agree to the YouTube Terms of Service (https://www.youtube.com/t/terms).

Shared posting capacity. Publishing to a platform happens through an application that our posting aggregator registers with that platform. Platforms set limits on those applications — for example a maximum number of uploads per day, or a maximum number of accounts that may post in a period — and those limits are counted against the application, shared across everyone who publishes through it, and can be reached by activity that has nothing to do with you or your accounts. When that happens, posting to that platform pauses for a time even though nothing is wrong with your video, your account, or your plan. Raising those limits is the aggregator's or the platform's decision, not ours, and we can't commit to when it happens.

• Your videos are held, not discarded. When a platform or the aggregator is out of capacity, we hold the scheduled post and keep retrying for up to 72 hours rather than failing it immediately. If it can be sent once capacity returns, we send it, spaced out so the catch-up isn't mistaken for spam. If the interruption outlasts that period, the post is marked failed and shown to you.
• Timing isn't guaranteed. The schedule you set is when we try to post, not a promise of when a platform will accept or display it. Posts may go out late, or not at all, for reasons outside our control.
• We may pause a platform. If a platform can't be published to reliably, we may temporarily stop offering it and mark it as unavailable in the app rather than continue scheduling posts that we expect to fail. Your saved platform choices are kept and resume automatically when it comes back.
• Your plan buys finished videos, not guaranteed placements. Plan allowances count the videos we produce for you. A video that we edited and delivered to your library counts even if a platform later declines or delays the post, and so does a video you reject after we made it. A video we failed to produce does not count, and neither do our own retries. Regenerate does not count either; on a paid plan each video can be regenerated once. Finished videos remain available for you to download and post yourself.
• No plan promises a specific platform. Platform availability can change, and no plan, price, or description should be read as a commitment that a particular network will be available for any period of time.
• No promised reach. We don't control how platforms rank, recommend or display content, and we don't promise any number of views, followers, reach or engagement. A platform may limit the visibility of a post or account, including content published through automated tools, without telling you or us.

None of this reduces any right you have to cancel. If a platform that matters to you is unavailable and you don't want to keep paying while it is, you can cancel at any time, effective at the end of your current billing period (on the website, from Settings → Billing; for a plan bought in the app, in your App Store or Google Play subscriptions).

AI-generated output

Captions, edits, and voiceovers are generated by AI and may contain errors. You can review and approve content before it publishes, and you're responsible for what you choose to publish. AI output is provided "as is."

• AI may get names, prices, dates, product claims or pronunciation wrong. Check any claim before you publish; you are responsible for it being true and allowed where you post it.
• You are responsible for any AI-content disclosure a platform or the law requires when you publish (for example YouTube's altered or synthetic content setting, or TikTok's AI-generated label).
• Music included with Postango is licensed to you only for use in videos made with the Service and published to your own accounts; you may not extract it or use it on its own. A platform's automated system may still flag it; tell us and we will help you dispute the claim.
• You can report AI output that is harmful or wrong from any video, and we review every report.

Plans, billing, and cancellation

• Paid plans are billed on a recurring basis until cancelled, through our payment processor (Stripe) when bought on the website, and through the App Store or Google Play when bought in the app. Apple or Google, not Postango, charges and manages a plan bought in the app.
• By subscribing, you authorize us (or Apple or Google, for a plan bought in the app) to charge your payment method for each billing period.
• You can cancel anytime from Settings → Billing on the website; for a plan bought in the app, cancel in your App Store or Google Play subscriptions. Cancellation takes effect at the end of the current billing period. Your account then goes back to the free trial's limits and to practice mode, so posts whose time comes after that are marked as practice posts and are never sent.
• You can move to a bigger or smaller plan at any time. On the website the change applies straight away and is prorated: the unused part of your old plan is credited, and the difference is billed on your next invoice. For a plan bought in the app, Apple or Google decides how the change is billed. An account is billed through only one channel at a time (the website, the App Store or Google Play), and a plan bought one way is changed or cancelled the same way, so changing it never starts a second subscription. For a plan bought in the app, you can upgrade on the app's Plan screen; to move to a smaller plan, change the subscription in your App Store or Google Play settings. For a plan bought on the website, the app's Plan screen shows your plan and offers nothing to buy; change it on the website.
• Except where required by law, or where these Terms say otherwise — see Termination — payments are non-refundable.
• For a plan bought in the app, Apple or Google charges you and handles refunds under their own policies. Where these Terms promise a refund or credit for such a plan, we will give it as account credit or extended access, or ask the store to refund where it allows.
• We may change prices. A change takes effect at the start of your next billing period, and we will email you at least 30 days before it does. The period you are already in is charged at the price it started at. If you don't want the new price, cancel before it takes effect. Taxes may apply and are shown at checkout.

Usage limits and fair use

Each plan includes a set video allowance and is subject to usage limits — such as per-clip size and length caps, how much footage one batch can hold, how long a Podcast's recordings can run together, the Regenerate limit, and media retention windows — published on our Fair Use & Plan Limits page, which is part of these Terms. We may update it as the Service evolves; if a change materially tightens a limit you are relying on, we will email you at least 30 days before it applies to you. There is also a monthly limit on what making your videos costs us, equal to your plan's price. It is never billed to you; it is there to stop a fault or misuse, as described on the Fair Use & Plan Limits page. Reaching a limit pauses new work until it resets or you change plans: your videos and reposts reset on your billing date, and the cost limit when a new calendar month begins. Reaching a limit never results in an automatic extra charge. An upload longer than your plan allows is refused before we start on it, and does not use your allowance. We may queue, throttle, or prioritize processing by plan to keep the Service reliable, and may suspend accounts that exceed or attempt to evade these limits or otherwise abuse the Service.

How long we keep Your Content

We delete Your Content on a schedule rather than keeping it indefinitely. As of these Terms:

• Raw uploads are deleted approximately 14 days after upload, unless a video made from them still needs them: while it is being made or waiting for your review, or when the upload is itself the video you post.
• Finished videos are deleted approximately 90 days after that video's last post, so download anything you want to keep for good. A video never reviewed is deleted approximately 90 days after it is ready, and one approved but never posted approximately 180 days after you approve it.
• Rejecting a video deletes it promptly — the video, its thumbnail, and the footage it was cut from, unless another of your videos still uses that footage.

The current periods are stated in our Privacy Policy, which governs if the two ever differ. We may change these periods. If a change shortens a period, we will email you at least 30 days before it applies to you, the same notice as for any limit we tighten. We will not lengthen them for content already uploaded without telling you first. Because deletion is automatic and permanent, keep your own copies of any footage that matters to you — the Service is not a backup or archive, and we are not liable for content deleted on this schedule.

Account deletion

You can permanently delete your account. On the website, go to Settings › Security; in the app, Settings › Delete account. You can download a copy of your data first (on the website, Settings › Security › Download my data; in the app, Settings › Security & account › Download my data). Deletion removes your account data and stored media. It also ends a subscription bought on the website at once, because we delete your record at our payment processor; the unused part of the period is not refunded. Deleting your account does not cancel a plan bought in the Postango app: Apple or Google bills you for it, so cancel it in your App Store or Google Play subscriptions first, or you will keep being charged. If a file deletion cannot complete immediately, it is queued and retried until it does. This is irreversible, and content already published to your social accounts is not affected — you manage that on the platforms themselves.

Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that it will produce any particular business result.

Limitation of liability

To the maximum extent permitted by law, Postango will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Postango LLC, its members, officers, employees, contractors, and agents from and against any and all claims, demands, actions, investigations, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your Content — including the footage, photographs, music, logos, and other material you upload, and any claim that it infringes or misappropriates a copyright, trademark, right of publicity, privacy right, or other right of any person;
• your representation that you own or are licensed to use any music or other material you add to the Service commercially;
• content published to your social media accounts through the Service, including captions, claims, offers, or other statements made in or alongside that content;
• your use of the Service in violation of any social media platform's terms, policies, or applicable advertising, endorsement, or consumer-protection rules;
• your use of the Service;
• your violation of these Terms, of any applicable law, or of any third party's rights; and
• your acts or omissions in connection with your business, products, or services.

We will notify you of any claim for which we seek indemnification and may participate in the defense with counsel of our own choosing at our own expense. You may not settle any claim in a way that imposes any obligation or liability on us, or that admits fault on our behalf, without our prior written consent. This section survives termination of these Terms.

Termination

You may stop using the Service and delete your account at any time.

• For cause — immediately. We may suspend or terminate your access without notice if you breach these Terms, don't pay, use the Service unlawfully, or where your continued access is a risk to the Service, to us, or to other users. No refund is due.
• If a payment fails. Your plan carries on, posting included, while we, or Apple or Google, retry the charge, and we email you to update your payment details. If the subscription ends without being paid, your account goes back to the free trial's limits and to practice mode: posts whose time comes then are marked as practice posts and are never sent. When you pay again, your plan resumes, and so does posting if your account was posting before.
• For any other reason — 30 days' notice. We may end your account for any other reason, or for none, by emailing you 30 days before it takes effect. We will refund the unused part of anything you have prepaid, pro rata.
• While we look into something. We may suspend access to investigate suspected breach, abuse, or fraud. If we put you back, the suspended days are credited to your next invoice.

On termination your right to use the Service ends. Your content is handled under Account deletion and How long we keep Your Content above.

Apps from the Apple App Store and Google Play

This section applies if you use the Postango app downloaded from the Apple App Store, and it governs the app if it conflicts with anything else in these Terms.

• These Terms are between you and Postango LLC only, not Apple. Postango, not Apple, is solely responsible for the app and its content.
• Your license to use the app is limited to Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may also be used by other accounts associated with you through Family Sharing where those rules allow.
• Apple has no obligation to provide any maintenance or support for the app.
• To the extent any warranty applies to the app, if the app fails to conform to it, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses from any failure to conform to a warranty are Postango's responsibility, subject to the Disclaimers and Limitation of liability sections of these Terms.
• Postango, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer-protection, privacy or similar laws.
• If a third party claims that the app, or your possession or use of it, infringes their intellectual property rights, Postango, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
• You represent that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Send questions, complaints or claims about the app to Postango LLC, 61405 North Ridge Trail, Washington, MI 48094, United States, or email support@postango.ai.
• You must comply with any applicable third-party terms when you use the app, such as your wireless data service agreement.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

Purchases through Google Play are also subject to Google Play's terms. Google is not responsible for the Service or its support.

Governing law

The Service is operated from the United States. On the website, plans can be bought by businesses in the United States, Canada (outside Quebec), Australia and New Zealand. The app sells plans everywhere Postango is open, through Apple and Google. Postango is closed in some countries and regions, and you may not use it from them.

These Terms are governed by the laws of the State of Michigan, USA, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to the arbitration provision below. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Dispute resolution, arbitration, and class action waiver

Read this section carefully — it affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims.

1. Talk to us first. Most problems can be sorted out quickly. Before starting an arbitration or lawsuit, you agree to send a written notice describing the dispute and the relief you want to support@postango.ai, and to give us 60 days to resolve it. We'll do the same before bringing a claim against you. This step is a condition of starting a proceeding, and the deadline for any claim is paused while it runs.

2. Binding arbitration. If we can't resolve it, any dispute, claim, or controversy arising out of or relating to these Terms or the Service — whether based in contract, tort, statute, fraud, or any other legal theory — will be resolved by final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect, before a single arbitrator. The arbitrator decides all issues except those reserved to a court below, including the scope and enforceability of this section. Judgment on the award may be entered in any court with jurisdiction.

3. Where and how. The arbitration will be held in Macomb County, Michigan, or by video if we both agree. Each party bears its own attorneys' fees except where a statute or the arbitrator's award provides otherwise; administrative and arbitrator fees are allocated under the applicable AAA Commercial Arbitration Rules.

4. What is NOT arbitrated. Either of us may (a) bring an individual claim in small claims court if it qualifies, and (b) ask a court for temporary or preliminary injunctive relief to protect intellectual property or stop unauthorized access to the Service, without waiving anything in this section.

5. Class action and jury waiver. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding, and may award relief only to the individual party seeking it. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL. If this paragraph is found unenforceable as to a particular claim, that claim — and only that claim — is severed from the arbitration and proceeds in the courts identified below.

6. Your right to opt out. You may opt out of this arbitration and class waiver section by emailing support@postango.ai with your account email and the words "arbitration opt-out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms, and we will not treat it as a reason to close your account.

Venue for claims not subject to arbitration

For any claim that is not subject to arbitration — including claims severed under the paragraph above, requests for injunctive relief, and actions to enforce an arbitration award — both parties consent to exclusive jurisdiction and venue in the state courts located in Macomb County, Michigan, or in the United States District Court for the Eastern District of Michigan, and each party waives any objection based on lack of personal jurisdiction, improper venue, or forum non conveniens.

Survival

The sections covering Your content and rights, How we use Your Content, How long we keep Your Content, AI-generated output, Disclaimers, Limitation of liability, Indemnification, Dispute resolution, Venue, and this Survival section remain in force after these Terms end, however that happens. Our commitments not to train on or sell Your Content, and not to watch it except as stated above, and to delete it on the stated schedule, apply to content we already hold and do not lapse when your account does.

Changes to these Terms

We may update these Terms. For anything material — your rights, our liability, what you pay — we will email you at least 30 days before it takes effect, and you can cancel before then if you don't accept it. For everything else we revise the "last updated" date. Continued use after a change takes effect means you accept it. Changes are not retroactive: a dispute that already existed is decided under the Terms in force when it arose.

Contact

Questions? Email support@postango.ai or see our Contact page.

Postango LLC61405 North Ridge TrailWashington, MI 48094United States